This website is run by Stoke-on-Trent City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• some of our videos don’t yet have captions, we’re working on this
• some of our online forms are difficult to navigate using just a keyboard

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email webteam@stoke.gov.uk

call 01782 234234

We’ll aim to get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: webteam@stoke.gov.uk or call 01782 234234.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

What we’re doing to improve accessibility

We're working to fix our accessibilty issues by reviewing content against WCAG 2.1, this is an ongoing task. As we make changes to make the content on this website more accessible we will update this page. 

We really appreciate feedback from users on how accessibile our online content is, if you have any difficulties accessing the content on this website please email webteam@stoke.gov.uk or call 01782 234234 and we'll work to rectify the issue as quickly as possible.